Terms and conditions

Please review the following terms of use (the "user terms") that govern your use of the Starfish Studio website ("the website"). By using the website you agree to follow and be bound by the user terms. The user terms are intended to constitute the whole agreement. No information or advice given by any other means, such as on the website, by email or telephone call, will be binding.

IMPORTANT NOTICE

Please note that Starfish Studio is a small, bricks and mortar shop. As everything we sell is handmade, and many items are unique, one off pieces, there is a small possibility that the item you purchase may have already been sold in the shop.

We endeavour to keep the website up to date by immediately removing any items that have sold in the ‘real’ shop. However, as there is a slim possibility of an online order being placed at the same time as a purchase is made in the shop, we have to make you aware of this.

In such rare circumstances we will contact you to discuss providing you with an alternative, a refund or requesting another item from our suppliers.

Returns

Items may be returned in their original condition to Starfish Studio, 3 Anchor Lane, Johnshaven DD10 0EN within 7 calendar days of receipt of the item(s) for a full refund, including any Postage and Packaging costs paid by the customer. Return postage is to be bourne by the customer unless the goods are faulty.
You may cancel your order at any time before it is dispatched, but a small charge will be incurred due to Paypal transaction fees. Please note that we cannot cancel custom orders once work has started on the item, and in this case no refund can be given.
Whether items(s) are returned in "original condition" is to be decided solely by Starfish Studio.
If item(s) are returned without being adequately packaged or in any other such way as to make them liable to being damaged in the post, AND Starfish Studio deems that such damage has occurred, such item(s) will be deemed to have not been returned in their original condition and Starfish Studio can refuse any refund.
Receipt of the item(s) is deemed to be the date on which Royal Mail or other carrier used say that they delivered the item.
For reasons of hygiene, please do not try on any earrings for pierced ears until you are certain that you wish to keep them.

Complaints

In the unlikely event that you should wish to complain about the goods or service we provide you can do so in writing to the following address: 3 Anchor Lane, Johnshaven DD10 0EN . However, please do call us and we will endeavour to resolve any problem you may have. The telephone number is 01561 360118.

Availability

Prices and availability of items are subject to change without prior notice.

Payment

Payment is through PayPal. If you do not have a PayPal account it is very quick and easy to set one up. If this causes a problem, please phone to arrange payment by cheque.

Contract Formation

No contract will be formed between you and Starfish Studio for the sale of any items until payment is completed. Payment will be deemed complete on either a confirmation email from PayPal to both you and Starfish Studio, or at such time as Starfish Studio indicates via email that your cheque has been cleared by Starfish Studio's bank. Any email confirmation as detailed in this section, whether from Starfish Studio or PayPal, will be deemed complete and to have been effectively communicated to you at the time the confirmation email is sent, regardless of whether or not the email is received.
Any contract can be cancelled by Starfish Studio at any time at their sole discretion and all monies paid in respect thereof will be refunded.

Customs, duties and taxes

All duties, taxes and any other payments whatsoever incurred in relation to the importation of goods from Starfish Studio to another country will be payable by the purchaser of such goods.

Liability

The use of this website is at your own risk. Starfish Studio is not liable for any damage or loss whatsoever caused by the Internet or our website or any related information technology. Starfish Studio does not warrant that the website will be uninterrupted or free from computer viruses or other malicious programs or any other technical difficulties which may cause direct, indirect, consequential, incidental or any other damage to you or any other party.
Starfish Studio shall not be liable to you or any other party for any loss or damage suffered whatsoever, including direct or indirect loss of profit, except from death or personal injury resulting from our negligence, due directly or indirectly to any use of this website or reliance on it or its contents or any information, advice or otherwise in any way connected with it.
Nothing on this website is warranted, either expressly or impliedly, and nothing therein shall constitute advice and should not be relied upon in any decision-making. This website may include technical, typographical or other errors or omissions and Starfish Studio will incur no liability arising from these. Starfish Studio does not warrant the accuracy or reliability of any content, information, product or service provided by this website. Your statutory rights in relation to goods or service purchased through this website are not affected.

Links

No liability whatsoever will be incurred by us in respect of any links contained in this website. We do not monitor or endorse any material accessed by means of links from our website and take no responsibility for the websites or material accessible via such links.

Variation

These Terms & Conditions may be changed by Starfish Studio at any time at its sole discretion. Such changes will be intimated by the changes being posted on the website and you will therefore have been notified. The revised Terms & Conditions will take effect after a period of one week commencing from the time from which they are posted. By using the website thereafter, you will have accepted the varied terms and will be bound by them.

Severability

In the event that any term of these Terms & Conditions is judicially held to be invalid or unenforceable, all of the remaining terms shall remain valid and enforceable.

Intellectual Property Rights

Starfish Studio owns all copyright and related intellectual property rights in and relating to the website unless otherwise agreed or specified. An individual page may be downloaded for private, non-commercial and personal use for the purpose of placing an order with Starfish Studio or using this website as a shopping resource. With this exception, no contents of this website (including text, video, audio, audio-visual material, graphics, underlying source code and software) may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent. Such permission can be requested by emailing us at customerservice@bellejewellery.co.uk
All weights and measures are approximate. Images may be enhanced, enlarged or otherwise modified. Descriptions are complied by reference to information available to us at the time of listing. Starfish Studio shall incur no liability for inaccuracies in this respect but shall endeavour to refund or replace any item proven within 6 months of purchase by an independent registered gemmologist report to be incorrectly described to a significant extent. Starfish Studio shall be the sole judge of "significant" in this respect.

Governing Law

The use of this website and its Terms & Conditions and all contracts will be interpreted, construed and enforced in all respects in accordance with the laws of Scotland, and all parties irrevocably agree to the jurisdiction of the Scottish Courts.

Starfish Studio is a trading name of Kate MacKenzie.